Privacy Policy

Introduction

lush-star.com ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our document translation services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, postal address)
• Documents submitted for translation services
• Communication records between you and our team
• Payment information processed through secure third-party providers
• Service preferences and project requirements

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website addresses
• Device and operating system information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our translation services
• To process and complete translation orders
• To communicate with you about your projects, quotes, and inquiries
• To send you service-related notices and updates
• To respond to your comments, questions, and requests
• To analyze usage patterns and improve our website functionality
• To detect, prevent, and address technical issues or fraudulent activity

Document Confidentiality

We understand that the documents you submit for translation often contain sensitive personal, legal, or business information. We maintain strict confidentiality protocols:

• All translators sign confidentiality agreements before working on client documents
• Documents are stored on encrypted servers with access limited to assigned personnel
• Completed projects and source documents are deleted from our systems within 90 days unless you request extended retention
• We do not share, sell, or use your documents for any purpose other than providing the requested translation services

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With translators and editors who work on your projects (limited to information necessary for translation)
• With service providers who assist in operating our website and business (under strict confidentiality agreements)
• When required by law or to respond to legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets (with notice to you)

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of our interactions with you.

For translated documents, we typically retain copies for 90 days after project completion to accommodate revision requests. You may request earlier deletion by contacting us.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain processing of your information

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure file transfer protocols for document submission
• Regular security assessments and updates
• Employee training on data protection practices

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

lush-star.com
401 Bay Street, Suite 1600
Toronto, Ontario M5H 2Y4
Canada

Email: [email protected]